Shipping Policy
Where we ship, how long it takes, and what happens if something goes wrong.
Where we ship
We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship to P.O. boxes or APO/FPO addresses at this time.
Processing time
Orders are packed and handed to the carrier within 1–3 business days of payment clearing. Business days are Monday to Friday, excluding public holidays. Orders placed after 12:00 noon (China Standard Time, UTC+8) are treated as the next business day.
Delivery time
| Standard shipping | 7–15 business days after dispatch |
|---|---|
| Shipping cost | Shown at checkout, before you pay |
Delivery estimates are counted from the dispatch date, not the order date. Rural and island addresses can take a few days longer.
Where your order ships from
Orders are dispatched from our fulfilment centre in Hong Kong. There are no additional duties or import taxes charged to you at delivery — these are settled before dispatch.
Tracking
Every order ships with tracking. You will receive a shipping confirmation email with your tracking number as soon as the parcel leaves our warehouse. Tracking can take 24–72 hours to show its first scan.
If something goes wrong
- Delayed. If your parcel has not moved for more than 7 days, or has not arrived within 21 business days of dispatch, email service@metaiosin.com and we will investigate with the carrier.
- Lost in transit. If the carrier confirms the parcel is lost, we send a replacement at no cost or refund you in full — your choice.
- Arrived damaged. Send us a photo within 7 days of delivery and we will replace the item, including shipping.
- Wrong item. We cover return shipping and send the correct item immediately.
Changing or cancelling an order
We can change or cancel an order free of charge until it has been packed. Email service@metaiosin.com as early as you can — once a tracking number is issued the order can no longer be changed, but it can still be returned under our Return Policy.