Frequently Asked Questions

The questions we actually get asked.

Orders & delivery

How long does delivery take? Orders are packed within 1–3 business days, then standard delivery to US addresses takes 7–15 business days. Full details on our Shipping Policy page.
Do you ship outside the US? Not yet. We currently ship within the United States only.
Is shipping free? Standard shipping is charged at the rate shown at checkout, before you pay.
Will I get tracking? Yes — every order ships tracked, and we email the number when it leaves our warehouse.
Can I change or cancel my order? Yes, until it has been packed. Email service@metaiosin.com as soon as possible.

What is your return window? 30 days from delivery. See the Return Policy.
Who pays for return shipping? You do if it is a change of mind; we do if the item is faulty, damaged or wrong.
When will I be refunded? Within 5–7 business days of the return arriving with us.

Are the bottles BPA-free? Yes. All bodies, lids and seals are BPA-free.
Can I put them in the dishwasher? Non-insulated glass and silicone bodies are top-rack dishwasher safe. Insulated bodies are hand-wash only — check the care line on each product page.
Can I put boiling water in them? Only in the products that say so on their specification table (for example Lucent and Bloom). Insulated bodies are fine for hot drinks up to the stated limit.
Are parts replaceable? Yes — lids, seals, filters and oak staves are all available as spares. Email us with your product name.
Do the insulated bottles sweat? No. Vacuum-insulated bodies stay dry on the outside with cold contents.

What payment methods do you accept? The methods shown at checkout, which include major cards and the wallets listed there.
What currency am I charged in? US dollars.